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"I'm Not Interested."

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  If you’ve been in any type of sales in almost any industry, you’ve probably heard the dreaded three words: “I’m not interested.”

  Those are the words that prospects use to abruptly end a sales call – a sales call typically initiated by those who are still influenced by the old “sales pitch” sales gurus.

  Why is it that good-hearted people feel the need to shut down a call from someone who is genuinely trying to help them?

  Why is it that so many people who use the phone to sell have their heart in the right place, but still default to an approach that triggers rejection-filled responses?

  The answer to that is a deep psychological one.

   But I’m going to give you some simple answers that, if taken seriously, could make the difference between living with rejection and ending it permanently.

   This, from one of our Unlock The Game members, will bring us closer to the answer as to why those who still sell the old way constantly get rejected with, “I’m not interested,” and those who are members of our Inner Circle don’t:

  “Before I was exposed to the Inner Circle program the words, ‘I’m Not Interested’ were very painful. They were painful because some of the Sales Gurus said if your prospect says the words "Not Interested" it means they are not INTERESTED in YOU. It was as if to say the caller was boring. To compensate for that one would have to develop an INTERESTING personality. Right? Well that is what the Sales Gurus would say. The Sales Gurus tout that the best sales people in the world are very funny and have a lot of charisma and charm. People just love to hang out with these people.

  “I thought this is the way I had to be (Funny-Charming). I found myself in a sales position where one could be very successful and the whole time I was thinking - so and so - should be doing this job instead of me. They are naturally outgoing and I’m not. They know what to say to make someone laugh and I do not. They know how to refute in a charming way and I do not. I so desperately wanted to be like the people I knew who had an outstanding sense of humor and flair to their communication style that I myself felt blocked. The funny thing is I’m a great communicator. How would I ever take those talents to the phone? I guess you could say I was experiencing a form of ‘hopeium’ with my communication style.”

  Ah, the truth emerges from the words of someone who’s been there.

  You see, what we have discovered is the more “outgoing” you are on the phone to a stranger who doesn’t know you, the more YOU trigger “I’m not interested”.

  The more inauthentic you are with the prospect you are calling, the more you trigger, “I’m not interested.”

  Now here’s the biggie: If all you do when you start a conversation with a new prospect is start with a sales pitch about you or your solution, then you’re just asking for personal rejection.

  Rejection is painful and guess what? IT DOESN”T HAVE TO HAPPEN TO YOU EVER AGAIN.

  If, and only if, you’re open-minded, willing to shift to a new sales mindset and are humble enough to “let go” of how you’ve been influenced to sell in the past, will you experience peacefulness and more sales over the phone.

  Sound too good to be true?

  Only if you let your skepticism block your ability to stay open-minded.

   Hundreds of our Inner Circle members are at the top of their industry because they do the OPPOSITE of what the sales gurus teach.

   1. Their Mindset is focused on the goal of getting to the TRUTH rather than the SALE. Ironically, that makes more sales.

   2. They enter the call with a soft and humble tone, in respect to the other person who doesn’t know them yet. No hype allowed.

   3. They focus on a 2-way dialogue and not a one-way pitch.

   4. They create natural dialogue by replacing typical sales words like “interested”, “explore”, “next steps”, “follow-up”, etc.

   5. They don’t have or want a sales pitch; they use a “problem-statement” that their Unlock The Game coach customizes to their specific industry.

   Combine all of the above and “I’m Not Interested” disappears almost immediately.

   We are the only community of like-minded business people doing the opposite of what the “sales gurus” teach. That’s why our members sleep better at night and add more to their bank accounts.

   There’s no reason why you can’t experience the same.

   Take a look at the support you'll get when you're ready to join our Inner Circle.

   We won't leave you to fend for yourself.

   An open mind + willingness to “let go” of the old way of selling = Long term sales success

  To your success,

     

  P.S. Details of the Unlock The Game Inner Circle here. Your comments welcomed below. 



2 Comments     Add Your Comments Here

David Stewart, Ventura, CA , August 13, 2008 at 10:44 AM
This is probably the number 1 issue for a sales person to deal with. For a store clerk asking "may I help you?" usually gets the automatic "no - just looking" Overcoming the auto response would be a great skill!
Joshua Keen, Atlanta, GA , August 12, 2008 at 6:06 PM
Excellent post, Ari. This really cuts to the core of what UTG and the Inner Circle is all about - a community of committed professionals exchanging ideas on how to bring authenticity and integrity to the sales process.

Since taking on "the mindset" and this new way of being on the phone I rarely hear the words "I'm not interested".

And on those rare occassions I do, I simply respond with a polite "No problem." and reopen the dialogue by continuing with "I totally respect that and I want you to know I'm not calling to get a sale - we don't believe in selling or pressuring people on the phone. I'm simply giving you a call to see if you would be open..."

I follow with a problem statement, always remembering to slow my momentum and be open to silence. And, more often than not, IT WORKS and we continue our dialogue having forgotten they weren't interested in the beginning.

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